Return PolicyCancelling your Order Should you wish to cancel your order, you may do so at any time from the moment you place it until 14 days from the day you receive your order. You must contact us by email or ‘phone before shipping a return. Goods must be returned in the condition in which they were received by you, within 28 days from the date you received them. Unfortunately we are unable to refund any custom made orders.Warranty IKON suspension units are made to very high standards and go through rigorous quality control checks. In the unlikely event that you experience a problem, please contact us by email or ‘phone to discuss the issue. We may need to inspect your IKON product to assess whether it is faulty. If there is a manufacturing fault and the product is less than 12 months old, we will repair or replace it at our cost. If the IKON product is more than a year old, we may not be able to cover the cost of repair/replacement, but we will try to find a amicable resolution.