Cancelling your Order
- Should you wish to cancel your order, you may do so at any time from the moment you place it until 14 days from the day you receive your order.
- You must contact us by email or ‘phone before shipping a return.
- Goods must be returned in the condition in which they were received by you, within 28 days from the date you received them.
- Unfortunately we are unable to refund any custom made orders.
- IKON suspension units are made to very high standards and go through rigorous quality control checks.
- In the unlikely event that you experience a problem, please contact us by email or ‘phone to discuss the issue.
- We may need to inspect your IKON product to assess whether it is faulty. If there is a manufacturing fault and the product is less than 12 months old, we will repair or replace it at our cost.
- If the IKON product is more than a year old, we may not be able to cover the cost of repair/replacement, but we will try to find a amicable resolution.